LOOPS
LOOPS is a high-end skincare brand that delivers targeted, dermatologist-approved formulas for your face. Each LOOPS mask is designed to target a specific skin need and is created to fit into the moment of your day when you might need it the most.
CRO
+12%
Conversion Rate
+7.8%
AOV
+5%
Engagement Rate
The Beginning
In pursuit of refining its customer experience, the emerging brand, Loops, adopted a data-driven strategy rooted in quantitative analysis. By meticulously studying heatmaps and analytical data, Loops identified key customer preferences and needs. Leveraging these insights, Loops strategically enhanced its online platform with tailored content—featuring text, imagery, and icons—to highlight the most compelling features. This meticulous approach didn't just attract potential clients but also garnered attention from a leading marketing agency. Impressed by Loops' commitment to data-driven optimization and customer satisfaction, the agency extended an invitation to collaborate, marking the beginning of a promising case study in brand evolution.
Our Strategy
With Loops, we focused our efforts on improving the customer experience. We did this by adding content, including text, images, and icons, that brought attention to the features that customers resonated the most with. Our approach was strongly rooted in quantitative data that we gathered from heatmaps and analytical platforms to determine the most important information, content, and needs of the customer.
Before
Before
Women
Men
System that works
The effectiveness of our strategy in improving customer experience lies in our data-driven approach and tailored content creation. By utilizing quantitative data from heatmaps and analytical platforms, we identified key customer preferences and needs. This enabled us to strategically incorporate content—text, images, and icons—that highlighted resonant features. Our focus on data-driven decision-making ensured relevance and optimized the user journey, resulting in enhanced engagement and satisfaction. In summary, our success underscores the importance of aligning content with customer insights to drive meaningful interactions and business outcomes.
